Welcome to maxfood.dog (operated by MAX FOOD SAC.), below, you can read the terms and conditions through which you can access and use the page www.maxfood.dog in Peru. By accessing and using this website, you accept that you have read, understand and agree to the conditions described in this “Terms and Conditions” section, as well as the legislation applicable in the Republic of Peru.
In this sense, all visits and all contracts and transactions carried out on the website www.maxfood.dog, (hereinafter the “website”) and its legal effects, will be governed by the rules established below and subject to to the applicable legislation.
The Terms and Conditions contained in this instrument will be applied and it will be understood that they form part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between the users of this site and MAX FOOD SAC ( which will be referred to hereinafter indistinctly as “www.maxfood.dog” or “the company”, or “the offering company”, “the supplier” or “the supplying company”, as appropriate to the meaning of the text).
It is a requirement to buy in the Virtual Store of www.maxfood.dog the acceptance of the Terms and Conditions of sales described below. In this sense, any person who carries out a transaction in the Virtual Store of www.maxfood.dog or through the telephone numbers that www.maxfood.dog allocates for this purpose, declares and acknowledges, by the mere fact of making the purchase, that you know and accept each and every one of the Terms and Conditions described below. The Terms and Conditions will be understood as known and accepted by the mere fact of purchasing products through this site.
www.maxfood.dog reserves the right to update and/or modify the Terms and Conditions that we detail below at any time, without prior notice and without our notifying you. For this reason, we recommend reviewing the Terms and Conditions each time you use this website and/or a transaction is made through this website, or through the landline or cell phone numbers that www.maxfood.dog allocates for this purpose.
Please read these terms of use carefully. If you do not agree and do not accept these terms and conditions, it is better that you do not use this website.
To purchase products on the site, registration is not required, but registration is suggested to expedite the purchase process.
The registration of each user will be made by completing the form that appears on the website and sending said form in the “My account” section, which is done automatically by clicking on the respective button.
The information entered by the user to the form will be considered true, certain and unequivocal, exempting www.maxfood.dog from any consequence generated due to false or incorrect information entered by the user.
In the User’s account, the shipping and billing addresses and the purchase history can be viewed.
This website is intended for people over 18 years of age. If you are younger, we suggest that a parent or guardian register so that you can accept the terms and conditions of the same.
By registering you agree that:
You will provide complete and real information about yourself .
You will update this information if it changes.
You are 18 years old
It is important to remember that you will be responsible for the veracity of all the information you provide us and for maintaining the confidentiality and security of your account information.
Users who register will not have to enter their data for each subsequent purchase they make. These data will be stored in a secure place and will be handled in accordance with the privacy policy.
In case of not registering, the user must complete the data indicated in the purchase form in order to make the purchase of products or services effective as a guest of the site, these data are:
Name and surname
Dispatch address
Phone number
DNI or Immigration Card
The website will use the data of invited users, that is, non-registered users, solely and exclusively for the purposes indicated by them, without carrying out any other type of processing of their personal data.
Once registered, the user will have a name and password, which will allow personalized, confidential and secure access. The user will have the possibility of changing the password, for which he must follow the procedure established on the website. The user assumes full responsibility for maintaining the confidentiality of the name and secret password registered on this website, which allows you to make purchases, request services and obtain information. Said key is for personal use and its delivery to third parties by the user exempts www.maxfood.dog from any responsibility.
The user will enjoy the rights recognized by the legislation on consumer protection in force in the territory of Peru, and also those granted in these terms and conditions. The user will have at all times the rights of information, rectification and cancellation of personal data, as established by Law No. 29733, Personal Data Protection Law and may exercise them in accordance with what is indicated in the Privacy Policy. The mere visit of this website, in which certain goods and access to certain services are offered, does not impose any obligation on the consumer, unless they have unequivocally accepted the conditions offered by www.maxfood.dog, in the form indicated on the website and in these Terms and Conditions.
In the contracts offered through this website, the offering company will inform, in an unequivocal and easily accessible manner, the steps that must be followed to celebrate them.
To access the dispatch service, the user must enter on the website the address where the user wants his order to arrive.
When entering the address, some restrictions may be applied that will be communicated to the user so that they can decide whether to continue with the purchase:
These restrictions are:
5.1 Delivery area: The website validates that the address entered belongs to the delivery area of www.maxfood.dog. If the user’s address does not correspond to a delivery area, www.maxfood.dog will contact the user to offer solutions, these could incur an extra cost for the delivery service and/or extra time applied to the delivery service . For more information on dispatch policies, review clause 7 of this document.
5.2 Method of payment: The website indicates to the user if he does not have any means of payment (eg: POS) at that time.
– Website: www.maxfood.dog
– Queries/Claims/Others: Contact Center from Monday to Friday from 9am to 7pm and Saturdays from 9am to 4pm through 2 channels:
1. Email: maxfoodsac@gmail.com
Telephone exchange: (+51) 931661198 3.
MAXFOOD Official Facebook Profile: https://www.facebook.com/maxdogfood
MAXFOOD official Instagram profile: https://www.instagram.com/maxdogfood_oficial/
MAXFOOD Official Tiktok Profile: https://www.tiktok.com/@maxdogfood
The website’s service hours will be 24 hours a day. That is, orders can be placed throughout the day, however, orders will be scheduled from 9am to 6.30pm. Orders will be delivered according to the route from 10am to 6pm from Monday to Saturday in Lima.
Shipments to the province between Monday and Thursday.
The delivery will contact you to coordinate the delivery time.
* Waiting time at each delivery point 10 minutes.
*The customer will be responsible for being aware of the delivery during the indicated range.
The delivery service is provided with respect to those orders made by Clients through the following means: (i) by telephone, (ii) online, placing the order through the web (virtual web store), (iii) ) via whatsapp,
The terms, days and time windows for the dispatches will be chosen by the User, these will be confirmed after the purchase request has been validated, the means of payment and the availability of coverage by www.maxfood.dog.
The information on the place of delivery (dispatch address) is the sole responsibility of the user. The User must make sure to enter a valid address, in which the product can be delivered at any time during the enabled hours.
There is no minimum amount
The delivery cost will be in a range of S/. 11.00 soles for metropolitan Lima and for the province S/ 21.00 soles
The company may deliver the dispatch information provided by the User to its own logistics operators (motorized) or to third parties in order to carry out the distribution of the products.
The dispatch service of the products in some cases is provided by the company; in other cases it may be provided by third parties depending on the logistical need or at the client’s request. In the case of dispatch through third parties, the company will provide the name, ID, telephone number and address of the User. These third-party distributors are subject to the legal obligation of confidentiality regarding the personal data of the users.
While the COVID 19 pandemic lasts, the delivery of orders will be made following the safety protocols recommended by the Ministry of Health: o The delivery will be made at the door of the house or building, our motorized vehicles will not be able to go up to the apartments o The use of cash will be avoided o It will be requested to wear a mask upon receipt of the order o Hand washing is recommended before and after receiving the order
Product dispatches will be made in these districts:
San Miguel
Pueblo Libre
Jesus Maria
Cupcake
Lynx
San Isidro
Miraflores
Surquillo
San Borja
Ravine
Santiago de Surco • Chorrillos
La Molina
Rimac
Enclosed
Breña
The victory
Saint Louis
The Augustinian
Ate (Salamanca)
Ate (Mayorazgo)
Santa Anita
The Olive Trees
Comas (only Carabayllo urbanization)
Independencia
Santa Anita
San Juan de Lurigancho (up to Av Los Postes)
San Juan de Miraflores
San Martin de Porres
If the user wishes to receive his order in a district of Lima that is not on the list, he must coordinate directly with www.maxfood.dog through the aforementioned telephone numbers. If the shipment is made, it could have an additional cost in addition to those mentioned above.
Any person of legal age at the informed address can receive the product. Unless the amount of the order exceeds S/ 300 soles and has been paid online, the person who receives the order must be the same person who made the order to certify the purchase, see point 8.3.
If the address entered is in a building or facility where free access is not allowed, the product can be delivered to the doorman or manager of the building or facility, with prior authorization from the customer.
If during this first shipment there is no person to receive the product or if the address provided by the customer is wrong and the product cannot be delivered, the company will proceed to contact the user to coordinate the rescheduling. The User may reschedule the dispatch up to two (2) times and must consider an additional cost of S/ 7.00 inc IGV per shipment each time. If after the three (3) shipments the delivery is not successful due to absence or wrong address, the client may coordinate the collection of the product(s) directly at the company’s warehouses, for this they must contact the customer service area. client of the company to the contacts mentioned above.
The user may request the cancellation of the purchase and subsequent return of the products only in the following cases:
Maximum within 7 calendar days after purchase
Presenting the receipt / purchase invoice
As long as the products are in good condition (unopened bags, with labels, sealed, undamaged packaging, etc.).
If these requirements are met, the return of the products must be made by the user directly to the company’s warehouses.
After this, the company will proceed to issue a credit note in favor of the user for the value of the returned products. This credit note will specify the validity of its use.
8.1 The products and services offered on this website, unless a different form is indicated for particular cases or offers of certain goods or services, can only be paid with:
Cash only soles: at the time of delivery (suspended for the moment)
Deposit to current account in the name of MAX FOOD SAC
BCP soles: 194-9884534-0-75
Interbank account: 002- 194-009884534075-95
YaPe: through the cell phone number (+51) 931 661 198 in the name of MAX FOOD SAC
8.2 The www.maxfood.dog website does not store credit or debit card information.
Through this website, the company will make offers of goods and services, which may be accepted electronically or by telephone, and using the mechanisms that the same site offers for this. Any offer acceptance will be subject to the condition precedent that www.maxfood.dog validate the transaction. Consequently, for any operation carried out on this website, the confirmation and/or validation or verification by www.maxfood.dog will be an essential requirement for the formation of consent.
To validate the transaction, while you carry out the online purchase process (web), www.maxfood.dog verifies the following:
a)The price of the order item.
b) The means of payment offered by the user.
c) If he is a registered user, that the data registered by the client on the website coincide with those provided when accepting the offer.
d) The address indicated by the user for the delivery of the product is within the delivery areas indicated by www.maxfood.dog on the website.
e) That there is stock of the product offered
The data validation is done in real time, the website system is built to do the validations during the purchase process. At the end of the purchase, www.maxfood.dog shows an order confirmation screen and also sends an email to the account that the User provides at check out with said information.
The prices of the products and services published on this website are valid only while they appear on it. www.maxfood.dog may modify any information, including price, contained in this site at any time and without prior notice, until the moment of receiving a purchase request.
We make available to our Users the Claims Book that can be requested through the WhatsApp chat of the company MAX FOOD S.A.C.
Last update: December 12, 2022
